We value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
Information we collect (Personally identifiable information)
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up for newsletters and to keep you up to date on Hydrolifeus.
We ask for your account and contact information when you order and buy Hydrolifeus from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
Information we hold
When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
If you sign up for a newsletter, we only collect your email address.
When you buy something from us, we collect your name, email address, phone number, and a delivery address.
If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All purchases are processed by wordpress/woocommerce, our ecommerce platform and we never have access to your credit card information.
Where we store your information
When you contact us by email or through our website, we store your your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in our Hydrolifeus marketing platform. When you buy something, your information is stored in our
e-commerce platform, and if we do business, we store your information in our accounts software.
We chose these systems partly for their commitment to security.
What we might use your information for
We occasionally use your contact information to send you details of our products, services and eventually also inform and invite you to events we organize or support, sponsor.
When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who has access to this information
When we store information in our own systems, only the people who need it have access.
Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted and are protected by a passcode or fingerprint access.
These computers ask for authentication whenever they’re started or after 5 minutes of inactivity.
Our mobile devices are also protected by a fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us by email to: firstname.lastname@example.org
Changes to the policy